Overview
Our refund and returns policy lasts 30 days. If 30 days have elapsed since your purchase, we can’t offer you a refund or exchange. All refunds are subject to a $10 restocking fee. This applies to items that were ordered incorrectly not faulty items. So please choose carefully. Items that are found to be faulty upon their return will be refunded in full including the postage. Items that are not found to be faulty upon their return will not be refunded nor will the return postage cost. We do not refund you for the postage costs on returned parts. Please choose your parts carefully.
To be eligible for a return on an unwanted item, the item must be unused and in the same condition that you received it. It must also be in the original packaging. It must not have been fitted to a machine. If we find evidence that a part has been fitted to a machine we will not refund you for it.
Bank charges can not be refunded.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days. Minus bank charges.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, pleas,e contact us at zeihan@outwestcoffee.com.au
Cancellations
We ship very quickly, so if you decide you don’t want an item you purchased you MUST act quickly. You can cancel via your account, log in and click under orders and select cancel next to the pending order. Or phone to our warehouse directly on the same day you make your purchase. We DO NOT accept cancellations via email. We often dont get these in time to sop your item shipping. 07 52088901. This number is answered between 9 to 3.30.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Defective Parts
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@outwestcoffee.com.au and send your item to the address we specify via email.
To return your product, you should mail your product to: Outwest Coffee Gear, Unit 18, 22 Cessna Drive, Caboolture, 4510.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If an item has failed immediately after installation, we will consider refunding the item if we are satisfied the part is at fault. However we only accept these returns 30 days after purchase. If we test an item you have returned and it is functioning, we will not refund. We are not a loan service, so please conduct your diagnostics carefully. As once a part is fitted, you own it.
Contact us at info@outwestcoffee.com.au for questions related to refunds and returns.
