What does GENERAL ALARM or GENERIC ALARM mean on my Delonghi Coffee Machine?

So you are in a panic, you have stumbled out of bed and like every morning your first action is to make a coffee. Shit! today the machine is saying “GENERIC ALARM” or on some models it will say “GENERAL ALARM”.
Ok before you switch to tea or instant coffee maybe we can resolve this very quickly.

1. When you turn the machine on does it cycle the brew unit and then say “HEATING UP – PLEASE WAIT” and then time out to the “GENERIC or GENERAL ALARM”.

if No – then remove the infuser and drip tray and give the inside of the machine a good clean. Turn the machine off and it should go through it’s boot up sequence as normal and you will have your coffee.
if YES – We have a problem Houston. Proceed beyond this point only if you are qualified as we are going to expose our selves to some high voltage electricity.

There are 2 probable causes of the failure, either a element or a fuse. Unplug the machine and remove the back panel. You will usually have 2 boilers.(Early Magnifica only have one boiler), the water boiler that sits under the cup warmer (metal plate) and a horse shoe shaped flash steam boiler. One of these boilers will feel cold(assuming you have just finished attempting to run the machine). Both of these boilers should be warm, so you have an issue with the cold one.
From this point on you will need a multimeter. If you don’t have one then probably you should put the back on the machine and bring it to us. Or this could be the beginning of something beautiful and you could go and and get one.
Anyway assuming you have one I usually test the continuity of the fuses. Each boiler has 2, see the pictures. They do not reset and I have replaced a few to resolve this issue so its not unexpected to have a failure. I sell them see our Delonghi Parts.
If the fuses are ok you can meter the element, sometimes you will get no circuit other times you will. I have a method of testing them but its a sure bet that the element will be gone in a cold boiler with good fuses.
If you want to satisfy your self that the boiler has caused this issue then remove the probe from the cold boiler and attach it to the hot boiler. Run the machine up and it will go though its boot sequence as normal and proceed through to the rinse cycle.

To avoid this issue set the timer on your Delonghi coffee machine to turn it off after an hour or so. Don’t leave it running. Anyway it saves power.

We stock the Delonghi boilers and can fit the replacement for you. Give us a call on 1300 786 221.

If this has not helped or your machine has this alarm and other symptoms please let me know about it.

Stephen – Outwest Coffee